Return & Refund Policy

Your satisfaction is important to us. This page explains our return and EU withdrawal policies clearly and transparently.

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after you (or a person designated by you) receives the goods.

To exercise this right, simply email us at admin@tentoes.net with your order number.

We accept returns for both defective and non-defective products within the 14-day window, under the following conditions:

The item must be new, unused and in its original packaging.
Hygiene or personal care products (such as toothbrushes and brush heads) are only returnable if unopened and sealed.
Defective items may be returned even if opened.
All included accessories, manuals and components must be returned.

For health and hygiene reasons, the following items cannot be returned once opened or used (unless defective):

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Please send all returns to the following address:

Jeremiah Emmanuel (TenToes)
Steilshooper Allee 501
22179 Hamburg
Germany

After receiving and inspecting your returned item, we will notify you by email.

If approved, your refund will be issued to your original payment method within 5 business days.

Please note that your bank or card issuer may require additional time to complete the refund.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

We will arrange a replacement or refund at no additional cost to you.

If you have a

Gratis Versand